1. Introduction
   At Kranthi Surgicals Leocare, we strive to provide high-quality medical equipment and services. We understand that there may be instances where you need to cancel an order or request a refund. This policy outlines the terms and conditions for cancellations, returns, and refunds for purchases made through our website https://leocare.co.in/.
2. Order Cancellation

2.1 Cancellation Before Shipment 

• You may cancel your order before it has been shipped by contacting our customer support team at [kranthisurgicals@gmail.com] or [9397602122]. 

• If the order is canceled before shipment, a full refund will be processed, except for any applicable transaction fees. 

2.2 Cancellation After Shipment 

• Once an order has been shipped, it cannot be canceled. You may, however, initiate a return as per our return policy. 

• Any shipping charges incurred will be non-refundable. 

3. Return and Refund Policy

3.1 Eligibility for Returns 

• Products can be returned within 7 days from the date of delivery. 

• The item must be unused, undamaged, and in its original packaging with all accessories, manuals, and invoice. 

• Certain items such as customized products, consumables, and hygiene-related products (e.g., masks, gloves, etc.) are not eligible for return due to safety and hygiene reasons. 

3.2 Return Process 

• To initiate a return, contact our customer support team with your order details and the reason for return. 

• Once approved, we will arrange for pickup or provide instructions for return shipping. 

• The returned item will undergo an inspection before a refund is processed. 

3.3 Refund Process 

• Refunds will be processed within 7-14 business days after the returned item is received and inspected. 

• Refunds will be credited to the original payment method. In case of COD (Cash on Delivery) orders, refunds will be issued via bank transfer. 

• Shipping charges and handling fees (if applicable) are non-refundable. 

4. Refund Exceptions

• Products that are damaged due to misuse, improper handling, or unauthorized modifications will not be eligible for a refund. 

• Refunds are not applicable for services once availed. 

• Any promotional or discounted items may not be eligible for a refund. 

5. Contact Information
   For any queries related to cancellations, returns, or refunds, please contact us at:

Kranthi Surgicals Leocare 
[Plot No: 2B, Surendra Automobiles, Block No 7, Autonagar,Ranga Reddy, Telangana 500070]  [9397602122] 
[kranthisurgicals@gmail.com] 
Website: https://leocare.co.in/